Online Banking - Frequently Asked Questions

If you can’t find an answer to your question, please Contact Us.


How do I sign up for Online Banking?

Current customers may sign up for Online Banking by completing the online banking application, or by coming into any FCB location.


I can’t log in or I forgot my Access ID and/or Password. Who do I call?

Call 866-323-4322. Our Customer Service Representatives can assist you Monday through Saturday from 8:00 am to 8:00 pm.


How late in the day can I make a transfer for today’s business day?

Only transfers received prior to 5:00 pm will post on the current business day. All transfers created after 5:00 pm, on weekends, or holidays will post on the next business day.


What is an “alpha-numeric, case sensitive” password?

“Alpha-numeric” means both numbers and letters are required. “Case-sensitive” means your password will be rejected if any letter’s case (upper or lower) is incorrect.


Can I download my account history into my financial management software?

Yes, account history can be downloaded into QuickBooks, Quicken, and/or a CSV file.


How much of my transaction history can I download?

You can download the last six months of transaction history.

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